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  • What do I do if my order arrives with Shipping Damage?
  • What will it cost to ship my order to me?
  • What is your Return Policy for General Merchandise?
  • What is your Return Procedure?
  • What is your Return Policy for Media?
  • What Items are non-returnable?
  • How quickly will my order be shipped?
  • How can I change my order after I've placed it online?
  • How can I contact you?
  • What is your Privacy Policy?
  • Should I keep the packing materials that my order arrived in?
  • What happens if a price is listed incorrectly?
  • How long will it take to receive my order?
  • What is Product Lead Time?
  • What is Shipping Time?
  • Why am I receiving more than one package for my order?
  • What can I do if I have problems placing an order online?
  • Will using PayPal eCheck delay shipping my order?
  • Are there any other fees added to my order?
  • Can I visit your showroom?
  • What does "Check for Discount" mean?
  • Why didn't I receive an Order Confirmation email?
  • What is your Pricing Policy?
  • Which shipping company do you use ?
  • Can I pay with a personal check or Money Order?
  • What methods of payment do you accept?
  • Why are there multiple charges on my Debit Card and what do I need to do?
  • My Violin/Viola won't hold a tune- what can I do?
  • What is your Return Policy for Musical Instruments?
  • What are my Shipping Options on International Orders?
  • Why haven't I received any emails from the Music Motel?
  • Are the Electronic Products listed on the Music Motel compatible with International voltages?
  • Can I place my order over the phone?
  • Do you ship to P.O. Boxes?
  • Do you require signatures at the time of delivery?
  • What does "Available" mean?
  • What does "Out of Stock" mean?
  • What does "Discontinued" mean?
  • Why isn't my credit card payment going through?
  • What is included in "Free Shipping"?
  • A Note to our Valued Customers Regarding Placing and Receiving Orders
  • Contact Us for Unadvertised Specials
  • Do you set up or adjust the musical instruments before you ship them?
  • What is "lacquer shrinkage"? Can I see a closer image of this?
  • What does "Limited Quantity" mean?
  • Do You Have Any Specials That You Do Not Advertise?
  • Should I change the strings on my instrument after I receive it?
  • Do you Ship Musical Instruments on a Trial, or "Try to Buy" Basis?
  • Why haven't I received an email confirmation of my Musc Motel Registration?
  • What does "Temporarily Out of Stock" mean?
  • I'm interested in buying more than one of the same instrument. How do I place a bulk order?
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